Technology

Cloud-based vs Traditional POS

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According to Hospitality Technology’s 2018 point of sale (POS) Software Trends Report (registration required), 61% of merchants said they want their next POS system to be cloud-based.

Compared to client-server POS systems that have developed over the course of decades, cloud POS is relatively new. Since cloud POS is one of the hottest trends in POS software and many businesses are considering a switch, it’s important to understand the answers to two important questions: What is a cloud-based POS, and how is it different from the systems that merchants have used for decades?

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Success Stories

Merchant of the Week: Wai Cafe

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Wai Cafe is a wonderfully run, immaculately kept little cafe in the heart of the bustling business district of Singapore. Not only are they the source of perfect coffee, tasty hummingbird cake and iced lychee fruit tea – but Wai Cafe is fast becoming a must-go joint for office dwellers nearby seeking a quench of caffeine thirst. Awesome!

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Support Resources

MerchantPlay 2.0

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This is a major release that supports Table Service operations:
- Menu Item Modifiers
- Split Orders
- Merge Orders
- Transfer Table
- Table Layout Management
- Enable Balance Payment
- Kitchen Order Chit Printing with Tags
- Orders Synchronisation between devices
- Minor bugs fixes

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MerchantPlay Updates

Server Maintenance Notice

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Dear Valued Customer,

In the past week, a vulnerability known as Dirty COW in the Linux Kernel was reported. This vulnerability affects Linux-based machines which allows attackers to achieve root access to servers and take over the whole system. Our infrastructure team had prepared the fix immediately after being aware of the issue, and initialised a kernel update on all our shared servers. However, we would require a quick reboot on the shared servers in order for the fix to apply to the servers. Details of the Server Reboot are as follows:

Date : 29th October 2016 (Saturday)
Time : (GMT+8) 0000Hrs to 0300Hrs

There will be a very short downtime involved for your services that may last for up to 5 minutes between this 3 hour period. We do apologize for the short notice, due to the urgency to fix the exploit that may potential harm our shared hosting customers. Should you have any concerns, please do drop us an email at support@merchantplay.com so that we can address your queries.

Regards,
MerchantPlay Support Team

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MerchantPlay Updates

MerchantPlay Version 1.10 Released

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What is New?

  • New menu header look to increase usuability and space
  • Ability to print A4 Invoice from POS screen
  • Appointment & Scheduling Module (for service-based businesses like Spa, Studio, Clinic and Salon)
  • Deprecation of Sell and Buy modules
  • Enhanced Dashboard with introduction of KPI Analytics
  • Major and minor bug fixes

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Support Resources

MerchantPlay Product Package Feature

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The new MerchantPlay Product Package functionality allows you to bundle together multiple services and/or products for your customers to purchase as a pre-paid package. The pre-paid packages wait in a pending state in the customer profile page for the customer to redeem anytime.

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Success Stories

Merchant of the Week: Avenue Kids (Retail Chain)

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Avenue Kids operates a chain of boutique stores, specialising in unique & adorable footwear, fashion and accessories for infants, toddlers and young children. They pride themselves in providing customers with the most gorgeous, the cutest & high quality products from over the world at reasonable price tags.

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Success Stories

Merchant of the Week: Hock Siong & Co (Specialty Store)

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Hock Siong is a Singapore based 2nd hand retailer dealing with pre-used items from local hotels and organisations. As they sell a wide and extensive range of stock ranging from furniture, decorations, kitchenware, linen to stainless steel, they require a robust and versatile system that is able to cater the needs to their walk-in consumer and industrial customers, and overseas export clients.

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Support Resources

Refunds and Exchanges

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It is always preferable to perform a refund of a prior transaction versus simply creating a refund. Not only will this allow for perfect record keeping, but may help eliminate cases of fraud. We will show you how to refund a transaction by looking up the original transaction or the less preferred refund without an original transaction.

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Support Resources

MerchantPlay Store Credit Feature

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Store Credit Accounts help you extend a line of credit to customers and keep track of customer balances and credits. This article describes how to:

  • Open a customer store credit account
  • Top up a customer store credit account
  • Utilise the store credits as mode of payment

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MerchantPlay Updates

MerchantPlay Version 1.09 Released

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What is New?

  • Added Retrieve Open Sales within POS screen hence without the need to go to History tab to retrieve Open Sales
  • New Sales Collection Summary Report
  • Enhanced general application performance
  • Changes for MerchantPlay iPad Native App (coming on iTunes soon!)
  • Major and minor bug fixes

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MerchantPlay Updates

Print as Quotation

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Finally! By popular demand, we have just released an update to include the feature to generate a quotation using simply the Sell screen. Simply go to the Sell screen, select the customer and items to quote and click on Print as Quotation button found at the bottom of the screen and off you go!

You requested, we listened and delivered! Happy Labor Day Holiday Folks :)

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MerchantPlay Updates

Why online POS is the way to go?

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As businesses today are becoming more mobile, an online point-of-sale (POS) system allows you to have greater flexibility and control over your business anytime anywhere.

Read more to find out why owning an online POS system is the way to go.

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MerchantPlay Updates

Free Trial Account Period

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With effect 1 Feb 2015, customers trying MerchantPlay for free will get to use your free trial account for a 30-day period.

Once the 30-day period is up, you will not be able to access the account.

We hope that you find MerchantPlay suitable to your needs. Please refer to http://www.merchantplay.com/pricing on our pricing and decide which plan best suits you.

We look forward to serving you.

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MerchantPlay Updates

Pricing Revision

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Please be informed that with effect 1 Feb 2015, there will be changes to our pricing.

We will be introducing a new plan to cater to businesses that are using a single register at a lower monthly subscription fee.  For existing customers, we will advise you on switching to the new plan to enjoy the new pricing.

As for businesses that are using multiple registers, there will be a slight increase in the monthly subscription fee.  The increase is due to higher cost of maintenance of our servers to store data.  To thank existing customers for your support, there will not be any changes to the monthly subscription fee that you are currently paying and you still get to enjoy all the services that we are providing.

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MerchantPlay Updates

MerchantPlay Version 1.08 Released

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Happy holidays! Wow, what a busy month December has been! We’ve got some exciting updates to MerchantPlay this month with the provision of SSL to our main website to enhance security for all our users. We also release the much awaited Stock Replenishment Report, a report to track products that are below reorder point and give our users the means to create purchase orders with the quantity based on the reorder level for these products. Just to spice things up, we will launch our native iPad app soon which will give our iPad users more speed and flexibilty.

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MerchantPlay Updates

MerchantPlay Version 1.07 Released

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What's New?

  • Remove Tax on the POS Screen
  • Set Master Grid
  • Sales saving with order chit printing
  • Items return from history
  • User roles settings with login time control
  • Users roles with access control
  • Load offline users data for select sales person offline support
  • POS Receipt discount with amount
  • Products listing performance fine tuned

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Support Resources

MerchantPlay Gift Cards Feature

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This article describes the specifications for purchasing gift cards, and gift-card functionality in MerchantPlay, specifically:

  • Purchasing gift cards
  • Selling/Recharging gift cards
  • Accepting a gift card as payment
  • Managing active/disabled gift cards
  • Recycling gift cards

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MerchantPlay Updates

MerchantPlay Version 1.06 Released

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What's New?

  • Create Color Code for Appointment Types
  • Appointment Schedule for Users
  • Tools to show unposted offline data, do repost and delete offline data
  • Fixed offline post with running seq problem
  • Payment Voucher module to add multiple payment modes to SO/Invoice (Popular Demand!)
  • Added Setup type for Retail/Clinic
  • Document serial number settings
  • Add new customers from sell screen directly
  • Shipping module (Popular Demand!)
  • Product Search by Tag Description
  • Product Sales by Tag Report
  • Add Shipping Date and Time to Sales Order
  • Product Shipping Report
  • Gift Cards (Popular Demand)
  • Last Sign-In Time
  • Miscellaneous Product Sales
  • Add Item Count to POS Screen
  • Sales Person Name Change on POS Screen
  • Document Logo on Invoice/SO/PO/PO Receive/Payment Voucher/Stock Transfer Note/Stock Take Sheet/Price Book
  • Minor bug fixes for general stabilization

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Support Resources

How do I setup a Zebra label printer on Mac OSX using CUPS?

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We do not recommend Zebra 2824, as it is a very sensitive printer and one can't work on the margins like in other models.

We recommend customers use a Zebra label printer with a Windows computer, as their manufacturer drivers can only be installed on Windows.

It is possible to install a Zebra label printer on Mac, using the CUPS printing interface.

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MerchantPlay Updates

MerchantPlay Version 1.05 Released

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What's New?

  • Added Support for Clinics (Treatment Notes, Appoinment Calendars)
  • Enhanced Barcode Label Settings
  • New Shift Collection Report
  • Enhanced Performance on History Tab
  • Customer Display on iPad via HTML5 WebSockets
  • Add Customer Salutation
  • Product Export to work on selected items
  • Added new filters "Shift" and "Category" for Product Sales by Outlet Report
  • Minor bug fixes for general stabilization

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