Support Resources

Listening to our customers may be a great way for us to gather enough business-important information. After all, the best business decisions are based off data and not guesses. And our customer feedback is one of the best ways to gather business-specific data that let us understand how our customers really feel about the product or service we deliver.

At MerchantPlay, our team loves to listen to our customers to improve our product. Hence, we bring you the new Payment Screen with the new V2.40 updates. It is more stable and intuitive.

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This guide provides step-by-step instructions explaining how to reset, configure and install an Epson Printer (TM Series) for the iPad.

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This is a major release that supports Table Service operations:
- Menu Item Modifiers
- Split Orders
- Merge Orders
- Transfer Table
- Table Layout Management
- Enable Balance Payment
- Kitchen Order Chit Printing with Tags
- Orders Synchronisation between devices
- Minor bugs fixes

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After months of hardwork we have finally released the version that can allow product edit and the ability to update the quick keys layout using the app alone:

https://itunes.apple.com/us/app/merchantplay-ipad-cloud-pos/id1276658237?ls=1&mt=8

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The new MerchantPlay Product Package functionality allows you to bundle together multiple services and/or products for your customers to purchase as a pre-paid package. The pre-paid packages wait in a pending state in the customer profile page for the customer to redeem anytime.

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Quick Keys is the map of buttons on the POS screen, organised by grids or pages. MerchantPlay allows you to easily assign products as quick keys, rename, reposition and recolour keys, and organise your buttons into grids and pages.

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It is always preferable to perform a refund of a prior transaction versus simply creating a refund. Not only will this allow for perfect record keeping, but may help eliminate cases of fraud. We will show you how to refund a transaction by looking up the original transaction or the less preferred refund without an original transaction.

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Store Credit Accounts help you extend a line of credit to customers and keep track of customer balances and credits. This article describes how to:

• Open a customer store credit account
• Top up a customer store credit account
• Utilise the store credits as mode of payment

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Once you have signed up with MerchantPlay, the first thing that you should do is to set up your store. Setting up and using MerchantPlay is as easy as 123. Read this article on how to get you started.

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This article describes the specifications for purchasing gift cards, and gift-card functionality in MerchantPlay, specifically:

• Purchasing gift cards
• Selling/Recharging gift cards
• Accepting a gift card as payment
• Managing active/disabled gift cards
• Recycling gift cards

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We do not recommend Zebra 2824, as it is a very sensitive printer and one can't work on the margins like in other models.

We recommend customers use a Zebra label printer with a Windows computer, as their manufacturer drivers can only be installed on Windows.

It is possible to install a Zebra label printer on Mac, using the CUPS printing interface.

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The TSP143 LAN printer must be connected via ethernet cable to the same local area network (LAN) that your POS stations are connected to. This usually requires connecting the printer directly to the router via an ethernet cable.

If you require more help, please refer to the manual that came with your printer.

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Before powering on your Star TSP100 receipt printer, you should go to the Star Micronics site here, select Thermal for the Product Type, TSP100 for Printer Family, STAR TSP100ECO for printer model, and finally, Windows 8 in the Operating System dropdown. The driver should say: futurePRNT V5.3 Lite (118MB). Save this file to your desktop.

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MerchantPlay offline capabilities rely mainly on the HTML5 cache.manifest. Sometimes you would need to flush the cache.manifest to solve some of the persistent problems that are otherwise cannot be resolved using all other means.

Getting rid of a cache.manifest file in chrome is a bit tricky. It can't be flushed by just clearing the cache.

To view all Application Caches you can type: chrome://appcache-internals/ in the address bar.

You should see a list of all apps that use a cache.manifest file and can now view their entries to remove the Manifest from Chrome.

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Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. However, this will prevent MerchantPlay to print receipt correctly. To address this problem, you can disable the Chrome pop-up blocker. You can allow all pop-ups by disabling the pop-up blocker. Follow these steps:

1. Click the Chrome menu  on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. in the "Privacy" section, click the Content settings button.
5. In the "Pop-ups" section, select "Allow all sites to show pop-ups".

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Unfortunately not all browsers and operating systems work the same when it comes to printing, so we've added instructions for the most common combinations. By default OS X sets US letter as the 'Default paper size' under System Preferences -> print & scan. This can cause printing issues when trying to print to a thermal receipt printer such as the Star TSP100. This tutorial also applies to those who want to print their custom sized labels using a Zebra label printer.

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To install a Zebra thermal printer (such as the Zebra LP 2844) on your Windows machine, simply follow the instructions below. If you need help installing the printer on your Mac, please read this article.

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Setting up a USB Zebra label printer (such as the Zebra LP 2844 or GC 420t) on your Mac can be done in just a few minutes by following our printer setup guide below.

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Recently we released an updated version of MerchantPlay that improves stability and performance in the printing of POS receipts with the help of a pop-up window. However we realised that if you are using Safari browser you would need to make sure that you uncheck "block pop-up windows" at menu Safari->Preferences to make sure your receipt can be printed correctly.

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Now you can update the loyalty points of your customers with the new 1.02 release. This is extremely useful for the administration of the loyalty points of your members and customers. Moreover, it comes with security access control and rest assured only authorised personnel can have access to this function.

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When setting up a new MerchantPlay system, customer data can easily be imported as a CSV file. You can transfer customer data from an existing system that is able to export customer data as a CSV file, renaming the columns to match MerchantPlay, then importing the CSV file directly into MerchantPlay.

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Importing products is useful especially if you switched to MerchantPlay from another POS software or you would want to make many changes to your products or inventory. When importing products, MerchantPlay does all the hard work for you. Instead of creating each product one at-a-time, MerchantPlay extracts data from your CSV file and turns them into products in your shop.

This import function is created with the sole purpose to help you to get things started real quick (and with lightning upload speed) therefore it only requires you to enter essential product information to get things going.

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